(Junior) Administrator Customer Specialist (m/w/d) 

Verisure is Europe's market leader in security systems and alarm systems for private households and small businesses.Founded in 1988 as a division of the Swedish company Securitas AB, the company now employs over 28,000 people in 17 countries worldwide. More than 5 million people trust our smart home technology and now Verisure is also available in Germany. Since opening in September 2018, our company headquarters in Ratingen already has over 450 employees. And we would like to grow with you! Are you ready to become part of our dynamic success story in Germany? With us, you will have the opportunity to start your career in a future-proof industry.At our company headquarters in Ratingen we are looking for the next possible date for a full-time (Junior) Administrator Customer Specialist (m/w/d).Your Benefits:Meal allowances of up to €108 per month A diverse culture that thrives on togetherness and mutual exchange Open and direct communication with flat hierarchies Hybrid home-office model Monthly massages Pension plan Germany ticket or fuel voucher worth €50 Fast career and development opportunities: With special trainings, we continuously develop your talent and profile to the next career step30 vacation days and flexible working hours Team events and incentives And of course there is also fresh fruit, coffee, water and teaYour Tasks:The core of your work is the analysis, coordination, implementation and optimization of changes that are related to customer experience, upsell and portfolio managementManage upsell campaigns and webshop. Coordinate communication and performance management of related topicsYou will conduct regular meetings with the departments in which assessments and definitions of goals and optimization approaches are discussedYou are responsible for the creation and implementation of department-specific onboarding and trainingYou pay attention to our communication and information transfer, write and optimize our articles and product descriptions and constantly consider what else should be communicated and which articles/information we still need, etc. You create/manage the communication plan for regular customersPart of your job is to structure and support the teams and analyze all relevant KPIsYou are responsible foridentifying the need for optimization and proactively supporting process optimizationYour tasks will include working with the relevant departments to deliver a high level of serviceYour Profile:You have a degree, training or can already demonstrate experience in this fieldYou have excellent interpersonal skills that enable you to work effectively with colleagues at all hierarchical levels in an international environmentYou complement our team with your analytical, solution-oriented and organizational skills as well as your communication talentVery good written and spoken English skillsKnowledge of German isdesirableSeverely disabled applicants will be given special consideration if equally qualified.Would you like to become part of Verisure? We look forward to receiving your application! Note: By applying to Verisure Deutschland GmbH, you automatically agree to our privacy policy. You can find further information on this under the following link: Our DNA:- Passionate about everything you do: Our employees have an unmistakable energy that drives us to inspire our customers and make a difference every day.- We are committed to making a change: When we say we're going to do something, we deliver it with flying colors. We are responsible, focused and disciplined in our work. - Always innovate: We believe that innovation can be big or small; it is a constant state of mind that inspires us to think differently and always be better. We are constantly learning. - We win as a team: Our employeesknow that we win when we utilize everyone's strengths, invest in and develop the skills of our team and when we work well together. - Trust and responsibility: Acting with integrity is the key to our success. We are humble, honest and value comprehensive competence and expertise. We always do the right thing.