Sales & Retention Specialist, DACH (all genders)

Responsibilities Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team and help growing and retaining our customer base in the DACH region by having technical knowledge about our products. Approach existing customers to ensure a high service level and customer retention Establish business relationships with TeamViewer customers via telephone and e-mail Discover cross and up-sell opportunities with the existing customer base Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals Collect and analyze feedback from the customers to improve internal processes and customer loyalty Requirements Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling Ideally experience in the IT environment with SaaS knowledge Fluency in German and English is mandatory, further languages are a plus Strong communication skills, positive attitude and enjoy working in an international team What we offer Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer Public transport friendly offices Option to lease an e-bike Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy, no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time with home office option Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!