Urban Outfitters Store Manager - Hamburg, Germany

Urban OutfittersTitle: Store ManagerReports to: District ManagerObjective:The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.Duties & ResponsibilitiesPeople: Strategically recruit, train and develop managers to increase the day to day productive of the businessDevelop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the businessManage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforceUphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place agendaModel the way for the store team and inspires a shared visionResponsible for the roll-out of new training and operational initiativesPossess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environmentExhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time managementAchieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goalsLead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and proceduresAchieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practicesDevelop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stockedPossess excellent organisational skills and have the ability to plan, organise and execute projects by priorityAssume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projectsCoach management to understand and interpret current fashion trends in local markets in order to generate creative solutionsWork with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to salesAssume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive businessStay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences media and local communityManage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trendsDemonstrate entrepreneurial skills to achieve and exceed store targets Required Knowledge, Skills & Experience Experience in a senior management role working in a fast paced, high volume fashion retail environmentUpholding excellent VIBE and a service-orientated cultureAbility to positively impact statistical results in sales, payroll and stock lossProven record of developing talented individuals at Department Manager levelCan demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market #UrbanEU #LI-AA1