Specialist Complaint Management (m/f/d)

  • Ingelheim am Rhein
  • Gulp – Experts United
Time for a change - time for a new job! Are you a specialist in complaints management and looking for a new professional challenge? We can offer you the job you are looking for: a secure job, fair remuneration and exciting new tasks at an attractive pharmaceutical company between Frankfurt and Mainz. Apply online now! We welcome applications from all qualified individuals, regardless of disability. Here's what we offer Extensive social benefits, incl. Christmas and vacation pay Option of permanent employment with our business partner Up to 30 days of vacation per year Free online courses Your tasks You will ensure the timely processing of pharmaceutical-technical complaints from Germany and abroad in compliance with current legal regulations (GMP, AMG, AMWHV) and internal guidelines. You evaluate complaints with regard to criticality. This includes researching the batch data and assigning the investigation to the specialist departments, ensuring comprehensive root cause analysis, conducting independent investigations, Creating and reviewing investigation reports, deriving the resulting measures, summarizing the investigation results If necessary, you will inform the manager and affected interfaces about accumulations of errors, serious complaints and special incidents that call the quality of a medicinal product into question Your profile You have a scientific / technical vocational training or a scientific degree, preferably in pharmacy Professional experience in the field of quality assurance, preferably in complaints processing and CAPA management, is desirable Knowledge of national and international GMP requirements is available You are familiar with MS Office and SAP as a matter of course Your written and spoken English allows you to communicate with English-speaking colleagues and partners You have a structured and analytical approach to topics