Gelato Server + Shift Leader - Year-Round (Old Port)

Mission Title: Gelato Server + Shift LeaderStatus: 10-40 hours a week (your preference but including nights/weekends) Location: Old Port Store in Portland, MainePay: $20-22/hr + tipsDo you love gelato or coffee? Are you outgoing? Do you enjoy connecting with customers and exceeding their expectations? Read on. We’re seeking service team members to offer gelato samples and recommendations, scoop dishes, set up and take down gelato displays, meticulously clean at every opportunity, and, most importantly, brighten customers’ days. You’ll be responsible for all aspects of the front of our store, with a constant focus on making a memorable, high-quality experience for customers.This particular role is our gelato server role with some extra communication with the general manager and some commitment to work during busy weekend shifts. We're busiest on nights and weekends, so most of your shifts will be then. However, we can do your preference of full-time or part-time, and meet other scheduling needs for the right person. If you think you might be the right person but are wondering about working around classes or other responsibilities, please apply and we can discuss!Minimum requirements:- One year of customer service experience preferred, but not required. A desire to work diligently in a fast-paced environment and unshakable attention to customers’ needs is what we seek most. - Be kind at all times. Show poise, presence, and professionalism. - Must have a team-oriented mindset. Trust us. - Being “coachable” is absolutely required.- Must be a warm, friendly, and confident communicator.Skills/abilities required: - Desire to scoop dishes, cones, and pints of the highest quality gelato and sorbetto with attention to detail. - Ability to communicate calmly and effectively with co-workers and customers in a fast-paced environment. - Devotion to delighting customers with engaged hospitality. - Fully participation in the theater of our work, understanding how your actions and appearance "on stage" contribute to the experience of our customers. - Ability to quickly learn the ways of customer service at Gelato Fiasco. - People who might be compulsive about cleaning are encouraged to apply.In exchange for your talents and commitment, you’ll receive excellent pay, benefits, free coffee, free gelato, and fast-paced and fun work at a 100% Maine-owned-and-operated small business. Gelato Fiasco has been featured in Bon Appetit, Food & Wine, the Wall Street Journal, and O: The Oprah Magazine, and was named Maine's Best Ice Cream Shop by the readers of Maine Magazine.