Sr Field Technical Support Specialist m/f/d

The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.JOB DUTIES: Work with the internal technical team to offer support to customers and sales. Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control: Site Surveys Project & system design Technical Product Demonstrations Develop & Deliver classroom-based training courses Pre- configuration Onsite Commissioning Post sales technical support both remote & onsite Post sales technical support remotely Provide service and customer support during field visits or dispatches Support on site installations either in person or remotely Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers YOU MUST HAVE: University degree or equivalent. Experience in a similar technical support role within the electronics industry. Be fluent in German and English. WE VALUE: Bachelor's degree in management, computer science, or a technology-related discipline. Experience in the fire service industry. Excellent interpersonal, verbal, and written communication skills Professional attitude to work Good administrative skills Ability to work on own initiative Ability to work under pressure and in difficult situations under supervision Awareness of your limitations. Willingness to undertake further training to keep up with the changing market Willingness to develop yourself within ADI and in the industry WE OFFER: Attractive employment conditions Opportunity to work independently A varied area of responsibility Good development opportunities #LI-KM1#LI-REMOTE