Technical Specialist - MS, Storage

Key Roles and Responsibilities:Ensures that assigned infrastructure at the client site is configured, installed, tested, and operationalPerforms necessary checks, apply monitoring tools and respond to alertsIdentifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detailAssists in analysing, assigning, and escalating support callsInvestigates third line support calls assigned and identify the root cause of incidents and problemsReports and escalates issues to 3rd party vendors if necessaryProvides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identifies opportunities for work optimization including opportunities for automation of workCoaches L2 teams for advance technical troubleshooting and behavioural skillsMay manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelinesMay work on implementing and delivering Disaster Recovery functions and testsKnowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journeyAcademic Qualifications and Certifications:Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)Relevant certifications include:CCNP or equivalent certificationCCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSPVMware certified Professional: Data Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site Recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect ExpertAWS Certified: Solutions Architect AssociateVeeam Certified Engineer (VMCE)Rubrik Certified Systems AdministratorZerto, pure, vxrailGoogle Cloud Platform (gcp)Oracle Cloud Infrastructure (oci)SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0Oracle Cloud Infrastructure Architect ProfessionalIBM Certified System Administrator - WebSphere Application Server NetworkRequired Experience:Seasoned Managed Services experience handling complex cross technology infrastructureSeasoned experience required in Engineering function within a medium to large ICT organisationSeasoned working knowledge of ITIL processesSeasoned experience working with vendors and/or 3rd partiesSkills SummaryAPI Integration, API Integration, Automation Tools, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, Linux, Local Area Network (LAN), Multicasting, Networking Infrastructure, Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, RADIUS AAA, Routing Protocols, SAP Expertise, Security Technologies, TACACS {+ 5 more}What will make you a good fit for the role? Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category