Service Technician Germany (Southwest)

SERVICE TECHNICIAN, Southwest of GermanyWouldyou like to work in an international environment where you’ll make a differenceevery day? At Permobil, we’re looking for game-changers to join us as weinnovate for individuals and develop the world’s most advanced assistivesolutions.At Permobil, the people who use our products come first. Our purpose is tocreate advanced assistive solutions that make the lives of adults and childrenliving with disabilities more enriching. Our people are passionate aboutpushing the boundaries of technology to deliver innovations that improve lives.We are a sustainable and responsible business committed to continuousimprovement, and our customers can trust us to provide market-leading solutionsdriven by insights-based clinical data.Weare currently looking for a Service Technician to join our team Germanteam in Southwest responsible for providing after-sales technical support to clients andend-users of all our products. The role entails documenting activities accordingto company procedures, as well as supporting the Service Manager inimplementing after-sales services nationwide. In addition to that, you willoversee spare parts inventory management, execute technical support forcustomers, and maintain associated documentation through company systems.KeyTasksPerform services, repairs and maintenance work on the entire Permobil Product PortfolioAssess and perform warranty repairsProvide solution-based handling of customer requests and manage technical complaints and feedbackPrepare service quotes and invoicesExplain the value of Permobil’s parts and products to customers and users to promote salesMaintain spare parts warehouse, order required spare parts and return them when neededProvide assistance via phone and/or in the field for customers/end-users regarding technical issuesPlan and deliver technical product training both internally and externallyQualificationsand SkillsHigh school diploma or technical education degree (Electronic, Electrical, or Mechatronic Technician)2 years of experience in the technical service sectorDriver's license (Category B)Detailed spare part and product knowledgeHigh technical and practical understanding and good knowledge of electrical and mechanical engineeringAbility to define problems, suggest and adapt solutions, implement solutions (always using the standard solution when possible) and able to describe solutions to key stakeholdersCustomer and user focusedCommercial mindsetComputer / Windows skillsDeadline-orientated, flexible and open mindedPassionate to serve customers in an empathic wayAbility to work independently as well as in a teamFluent in German and EnglishWhyPermobil is a great next step for you:1. You’ll make a difference. Every day Everything we do leads to understanding and improving the lives of our users.Through our evidence-based innovation, we make a difference to people’s lives.2. You’ll make your mark as part of ourfutureWecollaborate with colleagues across borders to Innovate for Individuals. Theimpact you make personally could lead change around the world.3. You’ll feel welcome from day oneWe’reknown for being great colleagues, who are collaborative, fun and at thecutting-edge. Everyone in the Permobil family cares as much as you do aboutmaking a positive difference.More