Customer Support Administrator

Love knowing your opinions matter? Our Customer Support Administrators do! We are looking for aCustomer Support Administrator to join our team in Osnabruck to be responsible for performing various administration tasks related to service and spare parts delivery.As Customer Support Administrator, in your daily tasks, you will:Complete all invoicing activities for spare parts sales, service contracts and service visits, including labor and expenses, for both intercompany and customer direct billingUpdate cases and work orders as required by global processes after invoicing is completeCommunicate invoicing discrepancies and support in resolution when applicableProcess credit invoices as needed and approvedSecure efficient administration processesSupport the Customer Support Coordinator, Service Contract Coordinator, Customer Care Manager and other internal stakeholders in regards to customer enquiries on invoicesEnsures time sheets and overtime claims are processed in timely manner to meet payroll cut-off and all costs are allocated to the correct cost centers.Follows up with engineers on service reports, to ensure they are completed, processed and stored according to global procedures.Who are we? We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably – but we need a Customer Support Administrator to help us get the most out of this opportunity.What´s in it for you? There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can also expect: 30 vacation days per yearAnniversary bonusFree coffee and mineral waterFlexible working hoursCompany partiesEmployee referral programSupport for professional developmentParking spaces and accessibility through public transportOffice equipment for your home officeCompany pension schemeWhat kind of a person are you? We encourage each of our 7,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. To be succesfull in this role, you recognize yourself in the profile belowEducation in business administration or similar, preferredExperience in invoicingKnowledge of customer service processes and preferably worked in a Sales/Service environmentExperience with ERP systems (Microsoft Dynamics) and/or CRM systems ( / ServiceMax)A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goalsExcellent communication skills and ability to work in a multi-discipline team environmentAbility to build trust and lasting relationships with the customersAbility to work well with a team as well as independently to get things done under deadline Detail focused and accurateGood command of English and GermanInterested? If you love knowing your opinions matter, let us know by applying for this role.For more information about this position, please contact our Talent Acquisition Lead Service, Niels Spit: #LI-NS1#LI-Hybrid